Jennifer Swan Email Address

Senior Director of Learning and Development

First Watch specializes in award-winning, made-to-order Breakfast, Brunch and Lunch.

Strategic, big-picture thinker with a passion for hospitality and brand culture. Jennifer has a 20+ year history as a leader in human resources and people development for both hotel and restaurant concepts; including Champps Entertainment, Inc., and CSM Corporation (a Hilton, Carlson and Marriott franchise management company). In recent years, she acted as a consultant and VP of Business Operations for Hospitality On Point; offering smart business solutions to clients, such as; Choice Hotels International, Mitchell’s Seafood Market and the National Restaurant Association. Jen's range of leadership skills, include; executive coaching, workshop facilitation and training on various business and service related topics, instructional design, process improvement, eLearning and video production (Telly™ Award winner) – her true zest for hospitality lies in enhancing brand culture through employee engagement and creative learning techniques. In March 2014, Jennifer returned to the corporate world, taking on the role of Sr. Director of Human Resources and People Development for First Watch Restaurants. She relocated with her three kids from the upper Midwest to tropical Sarasota, FL and is loving life on the beach – and working for the best breakfast, brunch and lunch café in the nation at www.firstwatch.com. Specialties: Speaking, facilitating, instructional design, brand identity and culture building techniques. Other strengths: training articles; designing corporate universities based on core competencies; certified in a mini-masters program at the University of St Thomas for Lean Enterprise; system designed to help organizations work smarter