Stan Leskie Email Address

Case Manager

fhcsd.org

•Excellent verbal and written communication skills with the ability to adapt communication style and methods to meet the needs of diverse individuals, groups or situations •Superior organizational and problem solving skills and critical thinking ability with an aptitude to independently prioritize multiple projects •Thorough knowledge of customer service expectations, standards and applications •Able to exceed expectations and demonstrate superior performance in the face of very demanding and difficult circumstances by proactively anticipating potential problems and customer needs •Strong motivation, team building, liaison and leadership abilities •Professional, approachable and adept at establishing trust and credibility with individuals and organizations •Able to organize and present material and information in a methodical and understandable format •Extensive background in customer service, sales, marketing and business development •Expertise in the creation, organization and implementation of promotional events •Working knowledge of general healthcare services with specific knowledge and interest in enhancing muscle performance, improving skeletal health and maximizing overall total body performance •Proficient in Microsoft Word, Excel, Outlook, PowerPoint and several other proprietary software applications Specialties: •Provided technical assistance, administrative and staff support in a demanding occupational and physical therapy environment •Extensive account management experience to ensure complete customer satisfaction •Provided extensive clerical support to prevent interruption of therapeutic services prescribed for patients by physicians and ensure procedures qualified for insurance reimbursement