Ernesto Bencosme Email Address

Vice President Operations

F. H. Cann & Associates is a financial services company providing default prevention, debt collection and account resolution solutions.

Ernesto is an experienced Call Center Operations Executive with more with almost two decades of experience. He provides operational expertise in directing the activities of contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. He develops and effects action plans for achieving defined performance targets. Ernesto ensures consistent, high quality, customer-facing service is being provided across multiple communication platforms. Skilled in Negotiation, Operations Management, Analytical Skills, Skip Tracing, Crystal Reports, Reporting, Employee Relations, Microsoft Office, Workforce Management. I have a passion for customer service within this industry. Understanding each individuals circumstance is different and listening to understand not to respond. It is exciting to assist consumers with their particular need and teach others how to follow the same process. It is important to promote team building in today's world more than ever. Creating a great work environment, all while adhering to the clients expectations is my main objective, along with process improvements. Today's world has a high demand for technology. Understanding it can make such a difference. This is something that is considered daily, as long as the process communicates well with human intervention. Currently working in the capacity of a Vice President of Operations with high expectations.