Beverly Boey Email Address

Senior Account Manager

Family Heritage Life Insurance is an industry leading supplemental insurance company providing protection, service and security to American families. Family Heritage offers insurance for cancer, intensive care, heart attack and stroke, accident and hospital confinement. The company s cancer insurance provides coverage including benefits for first occurrence, hospital and United States government hospital confinement, private nurse, ambulance, radiation and chemotherapy, antinausea, special treatment, surgery, anesthesia, second surgical opinion, bone marrow transplant, bone marrow donor, prosthesis, hospice, family member transportation and lodging. The Family Heritage heart attack and stroke policy has benefits geared toward containing out of pocket costs associated with a heart related illness. The company s accidental injury policy provides benefits for hospital confinement, outpatient physical therapy, prosthesis, ambulance, surgery, fractures, outpatient surgery, emergency medical fees, lacerations, paralysis, accidental death and dismemberment.

Business Unit and Marketing Support Management Professional with 20+ years experience in developing, implementing, and evaluating business, marketing, and contact center strategies. Successfully developed alternate marketing channels: E-marketing, Broadcast Voice Messaging, and Direct Mail Campaigns. Focused on staff and employee leadership development and creative strategies for marketing effectiveness. Managed Sales Forecasting & Direct Marketing Campaigns for 5 fixed facilities. Certified Trainer and Global Virtual Trainer. (2010) Co-Project Manager/Telercruitment Consolidation Project for the American Red Cross (consolidating 3 states/6 regional centers, into one facility, generating multi-million dollar revenue. (2005) Selected as RISE (Standardization) Program Project Leader for NE Ohio Region (1994-98) Responsible for the start up of 3 successful call centers for DialAmerica Marketing. Developed marketing partnerships with Fortune 500 Companies including The Walt Disney Co., National Geographic Video, Reader's Digest, AMEX, and Time Life Books. •Contact Center Management •Multi-Channel Marketing Strategies & Campaigns •Leadership Development •Creation and Implementation of Sales and Agent Training •Building Client Relationships •Outsourced Telemarketing Campaigns •Workforce Optimization Management •Broadcast Voice Messaging Campaigns •Training & Supervisory Development Programs