Customer Support Services Manager
Since its founding in 1956, CPP, Inc., has been a leading publisher and provider of innovative products and services for individual and organizational development. CPP has been supplying reliable training solutions to businesses of all sizes, including the Fortune 500, for more than 50 years. The company's hundreds of distinct offerings have been used by millions of individuals in more than 100 countries, in more than 20 languages, to help people and organizations grow and develop by improving performance and increasing understanding. Among CPP's world-renowned brands and services are CPP Professional Services| the Myers-Briggs Type Indicator (MBTI), Strong Interest Inventory, Thomas-Kilmann Conflict Mode Instrument (TKI), FIRO-B, CPI 260, and California Psychological Inventory (CPI 434) assessments| and Davies-Black Publishing.
18 years of experience in General Management | Operations, experience in leadership, developing and implementing standard operating procedures. Knowledgeable in Customer Relationship Management theory and practice.Oversees Technical Support escalation processes. Focuses on developing highly productive teams that encourages high-level problem solving. Partners with Management on sales strategies, promotional activities and long range planning that improve the company's overall productivity. I am currently involved with the company's ERP replacement project.Specialties: Strategic Planning, Developing and Implementing Standard Operating Procedures. Manages shipping options and pricing. Managed remote agents. Promotional campaigns. Partner Cross-Functionally with Management. Coaching and developing individuals. Sales Force. Highly Motivated!!
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