Amina Garau Email Address

Vice President Customer Success and Service

Cloud4Wi is a cloud-based platform that revolutionizes Guest Wi-Fi at retail stores, restaurants, coffee shops and other venues. Using our platform and web applications, businesses can offer improved Guest Wi-Fi that engages with customers in real time to increase customer loyalty and retention. Using Cloud4Wi's unique presence and location analytics, businesses can build a customized, location-based user journey that includes push marketing and advertising messages. Powered by a comprehensive SDK and open API, the Cloud4Wi platform enables companies to build web applications that give customers a seamless digital experience. It bridges digital and brick-and-mortar shopping, creating a powerful Omnichannel platform. Cloud4Wi provides its award-winning cloud platform to more than 1,000 customers and 15,000 locations in more than 80 countries. Distributed through managed service providers and other partners, major brand customers include Clarks shoes, Ermenegildo Zegna, Armani, Prada, McDonalds, Burger King, Aliansce, Ferrovie dello Stato Italiane, Enforta and Telecom Italia and other leaders in customer engagement and analytics. Based in San Francisco, Cloud4Wi has offices around the globe, including London, Paris, Milan, Pisa, Singapore and Bogota.

Experienced Manager offering over 20 years of success leading diverse international innovative technical project teams, Enterprise Sales Consulting, and Customer Success across Europe and the US. Budgeting and financial forecasting, management, control, and reporting. Technical background in Telecommunications and Networking. Excellent communicator in several languages in international environments; leverage technical, business, and financial acumen to work and communicate effectively with customers, engineering and marketing teams, and senior management in English, Italian, Dutch. Known for high-quality deliverables that meet or exceed timeline and budgetary targets. Key Skills include: • Customer Success management • Sales engineering and solution selling • Program governance, scoping, planning, risk and change management • Technical background in Telecommunications and Networking •Budgeting and financial forecasting, management, control, and reporting