Jermaine Gordon Email Address

General Manager

Caterpillar Forest Products Inc. manufactures and markets machines for the forestry industry.

Operations leader and executive achiever with extensive experience overseeing daily operations, directing critical startups, leading organizational development, driving transformation, and implementing improvements in mission-critical, high-volume functions for Fortune-top-10 10 US wholesaler and Fortune 250 retailer. Special expertise in high-volume warehouse management & distribution systems. Expert in building teams, training staff, developing executive talent, measuring performance, and promoting employee engagement and productivity. Customer experience-focused with passion for service. Strong analytical ability and problem-solving talent, able to identify bottlenecks and find innovative solutions. Six Sigma Green Belt-certified; rigorously applies best practices and KPIs to streamline workflows, reduce costs, and optimize efficiencies. Manages multimillion-dollar OPEX budgets and tens of millions in assets. Highlighted Achievements: •Led startup of 2 regional distribution centers for top-10 US retailer, including preparing facilities, recruiting and training teams, developing leadership, defining workflows, creating policies and procedures, and ensuring compliance with all permit and inspection requirements. Delivered both projects on time and within budget. •Implemented Six Sigma efficiency enhancements at 3 distribution centers across US, capturing 3% KPI improvements in year 1 and 5% in year 2, while saving substantial payroll at each location. •Opened new, East Coast fulfillment center and directed relocation/consolidation of Midwestern fulfillment operations to new facility, delivering opening and relocation on-time and on-budget. •Launched e-commerce fulfillment center for leading US retailer, including facility design/construction, operational policies & procedures, and staffing & training, enabling efficient customer shipping.