Director of Customer Service
Establishments primarily engaged in manufacturing men's and boys' work shirts, workpants (excluding jeans and dungarees), other work clothing, and washable service apparel.
Accomplished CRM customer service leader with extensive knowledge in global management and delivery of contact center services. A certified call center expert, focusing on optimization of core processes leading to increased quality, service, and revenue. Broad knowledge of various support applications including performance management tools.Recognized leader successful in developing global business strategies and high performing teams to provide exceptional results.
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