Madhu Kolachina Email Address

Assistant Vice President, Client Services Operations

Caremark provides integrated pharmacy health care services in the United States.

Results-driven leader with a proven record of success in delivering strategic systems for the Healthcare industry. Developed and led Center of Excellence across a Fortune 15 enterprise. Define organization's software and client testing strategy. Provide the leadership necessary to drive change and successfully execute against the strategy. Responsible for implementing enterprise-wide best practices to improve Quality of services and product offerings, governance, process and metrics to ensure overall production quality of business applications. Expertise with leading healthcare organizations through transformational changes to deliver high-performing, cost-effective, and global solutions that lead to improved Customer Experience and Member Services. Proven record of innovative leadership that is passionate about using people, processes and innovative technology to drive execution. Specialized skills as a leader, practitioner, and methodologist in many areas, including: Portfolio Planning and Project Management, Application Development and Support, IT Infrastructure Operations, Service Management, Quality Management, Security Mgt, and Global Outsourcing. Extensive experience in developing externally focused, high-performing, customer centric organizations. Experience in Leading Industry/Business unit with P&L responsibilities that involves delivery management, managing large clients and contracts, decision-making, process management, leading High performance teams, financial management and Operations Specialties: - Healthcare, and Insurance Business Processes and IT Systems - Quality Assurance best practices and process improvement initiatives - Developing a Testing Center of Excellence - Global Technology Outsourcing and Vendor Mgt - Staff development and training - P/L management