Cassandra Ciszewski Email Address

Customer Service Manager

Bradley is the industry's leading manufacturer of commercial plumbing fixtures and washroom accessories. Headquartered in Menomonee Falls, Wisconsin, Bradley serves a diverse customer base ranging from small local facilities to international corporations.

Customer Service Leader with multi-faceted experience building and leading high performing teams. Record features strengths in training/coaching teams to greater levels of customer satisfaction emphasizing job knowledge, first-time accuracy and timely problem solving. Strong business acumen, collaboration, problem-solving and judgment ensure the delivery of Key Performance Indicators (KPI’s,) user-friendly tools; process efficiencies; enhancing technology; and aligning operations to meet business and customer needs/realities. A strong, positive communicator who builds customer, team and management trust/loyalty by a motivating, lead by example style and engaged commitment to continuous improvement and business/personal change. Achievement feature skills in: -Create culture and processes to achieve business goals and objectives -Employee development and satisfaction -Reducing cost to serve through process improvement -Voice of Customer surveys -Enterprise vision -Strategic solutions -Assessment, selection and implementation of various technologies -Customer self-help platforms -Sales support -Budget and financial management -Project management