Neal Razzouk Mba Email Address

Vice President, Head of Information Technology

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As a global technology leader, I identify and execute high ROI, mission-critical strategic solutions that exceed/meet business objectives and align with the Corporate vision.My scope of success encompasses directing IT teams, ownership of concurrent projects ranging from 1 month to 1.5 years, and total budget oversight of $4.8 million. Other notable achievements include:-> Piloted innovative model for software package to add ability to accommodate vertically integrated clients. Model became best practice and drove profitable new revenue stream.-> Restructured and unified helpdesk operations for superior 24/7 coverage to 45 NA locations. Conducted intensive training that boosted division performance while reducing overtime costs.-> Served on committee to evaluate, select, and implement the first in-house eCommerce solution. Revamped branded website and advised on future strategies to maximize sales.-> Managed 13 relationships, identifying new opportunities and broadening existing client base to deliver a 200% year over year revenue increase.-> Coached and mentored IT teams, identified areas for professional development, and provided needed resources for change.Expertise: Strategic Technology Planning * Software Implementation * Software Project Management * Contract Negotiation * Budgeting & Forecsting * Business Analysis * Business Process Design * IT Product Evolution * CRM software * Merchandising and Allocation systems * POS software * Business Intelligence * Talent Development * Integration Architecture * Project Management * Quality Improvement * Solution Design * Team Building * PCI * SOX * WiFi, Mobility & Tablets