Jason Bechtold Email Address

Director Information Technology Services

Bain & Company is a top management consulting firm. We advise leaders on strategy, marketing, organization, operations, IT and M&A, across all industries and geographies.

I lead the Technology Service Groups in the Chicago, Dallas, Houston, Mexico City, and Toronto offices at Bain including seven technical support technicians. We are responsible for all aspects of technology including Help Desk, hardware, software, network, telephony and A/V functions. The team environment is one that fosters strong communication, teamwork, process improvement, superb customer service, continuous learning, and knowledge sharing. Together my team supports over 700 internal customers. My responsibilities include the following: - Create vision, goals and the structure to accomplish them - Develop and maintain budgets, staffing plans, and capital expenditures (>$3M annually) - Establish and maintain vendor relationships including negotiations, ordering and invoice accuracy and payments - Escalation point for complex technical and customer service issues