Business Owner
ARCpoint Labs is a Greenville, S.C.-based full-service national third-party provider/administrator providing Accurate, Reliable, and Confidential drug, alcohol, DNA and steroid testing, employment/background and wellness screening and corporate wellness programs. After the success he saw with his own drug testing lab in 1998, 17-year franchise industry expert Felix Mirando saw the growth potential of the brand and founded ARCpoint Franchise Group LLC in 2005. ARCpoint Labs has become one of the fastest growing, and most flexible models in the franchise industry behind the leadership of Mirando, the brand's chief executive officer, and the corporate team of experts he has assembled in order to stay ahead of trends in the space and constantly look for new revenue streams to benefit existing franchisees and attract new qualified operators to the system. ARCpoint Labs has nearly 100 locations across the country with plans to grow to 325 franchise locations nationwide by 2020. ARCpoint Labs Franchise Group is proud to have landed on Entrepreneur's "Franchise 500" in 2016. The brand was also recognized on the Inc. 5000 list of fastest growing companies in 2014 and is nationally recognized as a member of the Drug and Alcohol Testing Industry Association (DATIA) and Substance Abuse Program Administrators Association (SAPAA).
Experienced customer solutions specialist with 10 years experience providing exceptional service. Supported customers range from local merchants to regional banks to Fortune 100 corporations. From day-to-day operations work to period-over-period reporting to project-type solutions delivery, experience is quite broad while not sacrificing depth. I look forward to bringing my customers the absolute best service I can provide while ensuring operational excellence within the framework of my company's interests.
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