Mike Lock Email Address

Associate Vice President Business Development

ARC is a Credit Management and Debt Collection Agency incorporated in 2001 and located in Walton on Thames, Surrey. ARC comprises of a team of very experienced, highly skilled credit professionals from diverse backgrounds. As a company and as individuals, we are totally committed to providing our clients with sustained levels of exceptional service and performance in all aspects of our business but in particular Collections, Client Services, MIS Reporting and Compliance.

Experienced business development professional, with deep exposure to clients from a diverse range of sectors (including - Financial Services, Health and Leisure, Fintech, Insurance, Banking, and Utilities). Predominantly focused on smart digital contact strategies, which produce empathetic and efficient customer journeys, boost compliance, enhance customer satisfaction and produce greater financial success for clients. A Data-Driven approach provides a greater level of understanding of a customers circumstances and enables customised solutions to be delivered, which are more convenient and appropriate for each customer.