Rickielyn Marie Reantazo Email Address

Business Analyst

Amicassa Process Solutions, Inc. (AMICASSA), is a business process outsourcing company that provides after sales administration support to the Residential Business Group of Ayala Land, Inc. (ALI). The services includes but are not limited to the following sales administration support - reservations and bookings, customer services, monitoring of billing and collection, buyer’s financing assistance, credit investigation, documentation, and transfer and release of titles.As a strategic business partner of Ayala Land, we provide reliable, quality real estate sales administrative services at optimal cost while upholding the brand's image and reputation. We are located in key areas around the country and accessible 24/7 world-wide. We also believe that our employees are as important as our clients. That is why we offer them meaningful careers in a nurturing workplace.Discover how we can help you build your dreams into realities! Send your CVs to careers@amicassa.com.ph.

- Skilled Business Analyst with more than 10 years of experience, proven success in managing multiple projects for Telecommunication companies, Banking companies, and BPO for Real State Industry- Involve in project evaluation for process automation and system enhancements- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within scope and within budget- Prepares a detailed project plan to monitor and track progress of projects- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques- Successfully manage the relationship with the client and all stakeholders- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive project documentation such as Business Requirement Case, Functional Specs, Project Charter, Work Plan, Test Matrix,Test Script, and Users Manual- Prepares annual budget for application development and infrastructure- Creates monthly project status report for group scorecard- Monitor help desk ticket to ensure that client request is acknowledged and processed.- Basic knowledge on other software application such as: Eclipse, Selenium, UML tools(Star UML and MS Visio)- Advanced knowledge on Microsoft Office 2010- Can communicate fluently in English and Tagalog