Michele Studer Email Address

Senior Director, Enterprise Operations and Services

Located in downtown Columbia, S.C., AgFirst has approximately 340 employees and is the largest financial institution headquartered in the state. AgFirst's primary business is to provide funding, operational support and technology services to 19 Agricultural Credit Associations in 15 eastern states and Puerto Rico.

Financial Services and Mortgage Industry Executive having unique balanced experience in Finance & Treasury and Operations Leadership in the complete mortgage life cycle including Origination, Post Closing, Servicing, Payoff/Lien Release. Transformation leadership of loan processes in Farm Credit for integrated end to end experience placing borrowers and users at the center of the design with the backing of operational excellence, product support, and exceptional service delivery. Achievements in driving results in quality, compliance, customer experience, controls environment, cycle times, and employee engagement. Strategic vision and expertise in finance, origination, post closing, metrics & scorecards, building alliances across teams & boundaries creating repeatable, scalable, and sustainable results. Data Driven Operational Excellence Customer Experience & Compliance and Control Focus Employee Engagement Champion Real Estate Lending Head Operations Head, Mortgage Industry Data and Analytics Service Provider Experience nCino and Encompass. Expertise in TRID, SCRA Leadership, Offshore Expertise, National Post Closing Operations Leader, Collateral Perfection, Custody Operations, Records Management, Secondary Delivery Operations, Project Management Leadership, Business Development, Risk Management, Capital Markets & Treasury Leadership, Cash Management Services, Certified Cash Manager, Process and Quality Management, Operations Excellence certified (internally branded Lean/Six Sigma), Investment Management, Accounting & Finance, Audit