Ian Pigeon Email Address
@addleshawgoddard.com
Delivering An Identifiably Different Client Experience
Addleshaw Goddard is a UK law firm with an international capability.
As Head of CS my role includes the delivery of hard and soft FM services but equally importantly, the delivery of customer service to our clients and internal customers. We have found this to be an area that can differentiate AG from other firms and build brand loyalty and advocacy. AG now receive requests from clients to bring their board level or senior CX leaders to experience our environment. Additionally we have fulfilled requests from companies who are not (yet) clients to visit and learn more about what we do. Having worked for blue chip companies in several industries including four years in the USA at The Ritz-Carlton learning and delivering their legendary service I have brought those ideas to AG and we are continually updating and improving the experience.
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