Zayo powers and protects customers around the world by providing bandwidth and connectivity over an exceptional network infrastructure.
Mid level business and IT Professional with10 years experience in high level executive, customer and vendor relations. *High-performance Operations Analyst with excellent analytical, communication and interpersonal skills. *Extensive IT vendor relationship management, onshore management, procurement, ITOPS and process efficiency expertise. *Refined and developed relationship building rapport and business acumen combined with experience with high level, high pressure customer service environments. *Strong track record of completing time sensitive assignments with dedication and focus. *Actively collaborating with all involved departments - internal and external. *Forward thinking to assess future obstacles and solutions. Demonstrated experience in solving business and efficiency issues across multiple departments to achieve and exceed stated objectives. Strong team builder with proven leadership skills, derived from successful experience communicating strategy, and customer service mindset. Specialties: Data Analysis and Reporting, Cost Improvement Initiatives, Productivity and Time Management, Business Process Management & Improvement, Customer Service, Vendor Management, Strategic Sourcing (Outsourcing), Vendor Relationship Management, Relationship Building, On-Shore and Off- Shore Sourcing.
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