Vice President, Experience Design
Walgreens.com - America's online pharmacy serving your needs for prescriptions, health & wellness products, health information and photo services
Veteran user experience and creative professional with roots in interaction design, information architecture, and visual design. Currently, Senior Director of Digital Experience at Walgreens in Chicago, responsible for the end-user experience at Walgreens websites, consumer mobile apps, and in-store retail and pharmacy interfaces.Previously, Director in the User Experience practice at Roundarch, a leading Web consulting company; and the User Experience Group Manager at Fry, responsible for the information architecture design on many prominent eCommerce websites.Speaker at a number of eCommerce, design and user experience conferences, including: eTail East, 2017 (Service Design at the Heart of Omni-channel)Next Generation Customer Experience, 2016 (Evolving the Customer Experience Role)Design Management Institute, 2015 (Creative and Flexible Methodologies in UX, CX, and Service Design)Service Experience Conference, 2014 (At the Corner of Digital and Retail) HxRefactored, 2014 (Activating Digital to Empower Healthy Behaviors) UX Thursday, Chicago, 2013 (Walgreens Photo Goes Beyond Multi-channel) Healthcare Experience Design, 2012 (Experience Principles for Online Self Service)Information Architecture Summit, 2011 (The User Experience Brief)Society for Technical Communications, 2009 (Led User Experience Institute within conference) WebBuilder 2.0, 2008 (User Experience Documentation 2.0) Web 2.0 Expo, 2008 (Rich UX Documentation)Usability Professionals' Association Annual Meeting, 2008 (The Battle of Brand vs. Usability) Internet User Experience Conference - Ann Arbor, 2007, 2009World Usability Day, 2005Occasional lecturer at university design programs - Kellogg School of Management, DePaul University, University of IllinoisSpecialties: Information architecture, user experience design, interface design, usability testing / user research, website design, interaction design, creative direction.
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