Strategic Back Office WFO Consultant
Provides Actionable Intelligenceî solutions for enterprise workforce optimization and security intelligence.
Having been in the contact centre industry for 20 years, I possess a unique knowledge of contact centres at every level, right from working as an agent on the phones to providing strategic business consultancy at senior management level.Specialties: WFM Software ImplementationWFM ConsultancyProcess Re-engineeringContact Centre TrainingBlogshttp://www.freshbusinessthinking.com/business_advice.php?CID=0&AID=15447&Title=Free+love+on+the+digital+freeway#.Vd8LrvlVikq
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