Manager, Organizational Development
University Federal Credit Union is a not-for-profit , credit union. To put it simply, we re a financial institution owned by, dedicated to, and always working for our Members. We deliver fair and honest products and outstanding service. That s why we re Austin s largest locally-owned financial institution. Our mission at UFCU is simple: to provide for the well-being of our Members. We achieve this by working collaboratively within our organization as well as our community at large to help Members achieve their personal and financial goals. We re proud to focus on people not profits. Our Members are our owners and our partners. We work to earn their business by educating, informing, and listening to them. Together we ve created a credit union we can all be proud of
Jaclyn Courage is a talent management leader with specific expertise in employee engagement, team development, change management, performance management, and project management. Jaclyn is an Organizational Development Manager at University Federal Credit Union (UFCU), Austin's largest locally owned financial institution. Courage is a proactive business partner who supports change management and leadership development. She is also responsible for managing employee engagement and performance management programs that support UFCU's exceptional employee value proposition. She has over 20 years of experience in the financial services industry as a Banker, Manager, and Learning & Development professional. In 2012, Jaclyn joined University Federal Credit Union as a Senior Learning & Development Specialist. Prior to UFCU, Jaclyn was at Wells Fargo Bank as a Business Training Consultant supporting Retail Operations team members in the Southwest Region. Jaclyn believes that people and teams who work together towards a common goal of uplifting others and reaching out can improve the well-being of family, friends, co-workers, and even strangers. It is this belief in UFCU's mission of providing for the well-being of our members that earned Jaclyn a peer nominated award for exemplifying the UFCU value of Education.