Business Development Executive and Chief Operating Officer
Truven Health Analytics delivers unbiased information, analytic tools, benchmarks, and services to the healthcare industry.
Customer focused senior executive with deep cross-cultural experience. Passionate about operational excellence and customer delight in delivery; Rich experience managing operations for technology-based services businesses. Proven track record of building high performing global cross-functional teams to create value and deliver profitable results. Champion use of process improvement methodologies, intelligent automation, cognitive analytics to solve problems, drive simplification, and jump start key growth initiatives. A customer focused leader and team builder valued for steady leadership of enterprise change while creating an inclusive and diverse culture. Specialties: Executive leadership - Member of senior leadership teams Growth and operational efficiency (P&L) - achieved double-digit % improvements in client service delivery and quality improvement expectations of corporate and private equity owners; Business development - key role in successful win of largest account in company history; Decisive Leadership - Enterprise transformation focused on portfolio optimization, go-to-market processes and continuous performance improvement using lean management & design thinking; Global operations execution - launched and ran an overseas subsidiary Talent development - Mentored and enabled career progression of direct and indirect reports (teams of over 600); Strategy deployment - development of strategic plans focused on areas such as, organic growth, acquisitions/divestitures, data management (acquisition and transformation), and sales response processes; M& A | Divestiture - integrated operations of 4 acquisitions; stood up operations units after divestitures Data Warehousing - launched and established a delivery center of excellence to deliver big data solutions; Strategic sourcing - led the selection and operation of vendors/partners to achieve stronger operational performance in our product development and service delivery processes;
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