Vice President, Customer Experience
Tintri Enterprise Cloud offers public cloud agility inside your data center.
Driven & solutions focused human-first leader, leading with empathy and trust, always seeking to make a difference to people. Dynamic team player driving results in the best interest of the customers, resulting in increased consumption, retention, and expansion, while enhancing employee growth. Operational experience in building and scaling organizations in the areas of onboarding, adoption, implementation, support, consulting, training, and account management. Unparalleled track record of employee/customer retention and growth in early to late-stage start-ups, as well as Fortune 500 companies, providing a best-in-class customer experience. Execution & growth-focused relationship-oriented leader, obsessed with customer loyalty and growth, maximizing customer lifetime value. Specialties: • I strongly believe that people are at the heart of any successful organization. I hire, nurture, and grow talent, building trust, and long-lasting employee growth. • Customers invest in not just products, but relationships. I help organizations achieve customer-centricity by being their chief evangelist, always focusing on customers’ business outcomes (results + experience). • Sustainable growth comes from operational excellence. I focus on driving consistency & efficiency by enabling automation of repeatable processes, resulting in customer retention & expansion opportunities. • Improve gross and net retention by providing seamless onboarding experience, creating adoption journey playbooks, and helping customers maximize the continual realization of value.