Jonathan Hogan Email Address

Manager, Identity and Access Management

Helps clients move to an optimized IT service delivery model by accelerating their transformation from a builder of components to a broker of services.

Strategic Information Technology Operations and Security Manager with Master of Science in IT Project Management and Business IT from DePaul University and an MIS degree from the University of Memphis. Strong background in Information Technology, a detail-oriented problem-solver with experience managing IT service delivery, administration, support, and engineering teams using the ITIL framework. Experience with leading IT teams as well as contributing as services owner and technical product owner for Identity & Access Management, Endpoint Management & Security, Microsoft 365 platform, Cloud Infrastructure & Applications, and on-prem/virtual Infrastructure Engineering. Experienced in project management and implementations for technical solutions and service delivery, with understanding of various methodologies, such as waterfall, Agile, and SCRUM. Led projects to support growth/scale of the business, including M&A systems integrations, process and policy development, security certifications (SOC2, ISO27001), network expansion, SSO, Identity & Access Management, and user/device lifecycle management. I am excited by new and emerging technologies, new web concepts, and interesting technological design. I hope to bridge those interests with a desire to bring them to practical business use in a way that wows users and clients. I also strive to use my practical experiences to benefit others, by offering pro-bono consulting and project management work through the Taproot Foundation, as well as participating in idea generation through hackathons and knowledge sharing over a home brewing session. Specialties: Information Technology; IT Service Management (Strategy, Design, Transition, Operation); ITSM; IT project management; ITIL; project management; cost estimates; user service design; systems infrastructure; systems administration; technology resource administration, selection, & implementation; information security; SOC2; Agile; Scrum; Kanban; DevOps; Endpoint Management; Mobile Device Management (MDM); Jamf; Intune; Microsoft 365; Identity & Access Management (IAM); cloud (Azure/AWS);