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Ruairidh Mackenzie Email Address


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Job Title

Telephony Infrastructure Support Manager

Tesco Bank

Tesco Bank is a British retail bank which was formed in 1997.


A highly motivated, diligent and professional senior technical and service manager with excellent interpersonal and communication skills with 10+ years Financial Services experience. Has attained a broad and thorough understanding of desktop physical and virtual infrastructure, Windows 10 & o365 services, network, server, telecoms and application support with 25+ years’ experience within the Financial Services, ICT and Outsourced Contact Centre industries. In-depth knowledge of core contact centre technologies such as ACD, CTI, IVR, outbound dialling, voice recording and speech analytics, workforce management integration, VoIP, Unified Communications, multimedia and CRM. Extensive knowledge of ICT governance, enabling the effective management and control of complex, integrated technologies. Proven ability to effectively lead a technical team, to support the full client lifecycle as well as technical consultancy. Significant career aspect is 3rd party supplier relationship management covering all aspects of a tier 1 supplier within the Financial Services including budgetary management.

Last University
Attended University of Glasgow
Is based in Glasgow, United Kingdom.

Other people working at Tesco Bank:

Jenny Framej*****@tescobank.com
Declan HouricanChief Financial Officer
Simon CorcoranNew Business Development Manager
David MillingtonHead of Oversight
Karl SpavenHead of Technology and Innovation
Isabel UrquiaResourcing Consultant for Chief Information Officer
Stuart PrattHead of Office of Chief Information Officer
Sara Cookes*****@tescobank.com
Martin BurnsHead of Customer and CX Management

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