Vice President, Information Technology Business Services
Surescripts operates the one of the largest eprescription networks in the United States and supports a rapidly expanding ecosystem of health care organizations nationwide. Its core services include prescription benefit, medication history and prescription routing. The company helps connect certified eprescribing software, mailorder pharmacies, Medicaid, prescribers, hospitals, acute care settings, health plansPBMs, chain pharmacies, state departments of health and vendorcompetitor networks. Some of its affiliates include National Council on Patient Information and Education, Regenstrief Institute, California Health Care Foundation EPrescribing Initiative and National Alliance of State Pharmacy Associations.
Business Partner: Experienced at establishing and maintaining cross-functional and cross-organizational partnerships. Ability to understand and work within the complexities of a highly matrixed environment Results Orientation: Successful in increasingly diverse and accountable management positions, reflecting a broad scope and organizational impact Leadership and Development: Leads, mentors, and develops managerial level professionals across a variety of functions and locations. Proven track record of establishing and developing highly functioning individuals and teams across a variety of organizations Account Management/Customer Experience: Over thirty years’ experience servicing members directly, as well as numerous and varied business-to-business relationships. Primary liaison for the management and resolution of global issues/escalations. Develop and deliver service reporting and analysis. Drive service improvement measures. Possess expert consultation and negotiation skillsProcess Improvement: Six Sigma Green Belt certified. Improve results and manage issues to closure utilizing Six Sigma methodologies Culture Ambassador: Led cross-disciplinary teams in rolling out new corporate values across the enterprise Training: Expert facilitator in subjects ranging from productivity/time management to leadership development training. Developed and delivered new hire and on-going training utilizing both classroom and desk-top training formats Call Center Management: Seventeen plus years’ experience managing multi-site inbound contact centers employing up to 900 unionized Customer Service Representatives
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