Director
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Director / VP of Customer Experience – Customer Care Operations – eCommerce Operations Strategic Planning | Enterprise Relationship Management | Process Improvement | Cost Controls Project Management | Budget Management | Associate Recruitment, Training, Engagement, Retention Resource Optimization | KPI Attainment | Marketing Automation | Web Analytics 17+ years of progressive leadership in highly technical enterprise customer experience environments. An inspirational, visionary leader who engages diverse employees in attainment of meaningful results and empowers professional development. Adept relationship manager who retains business in competitive markets through consultative, structured approach to exceeding customer expectations.
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