Van Grotenhuis Email Address
@spok.com
Customer Success Manager
Spok offers solutions for HIPAA-compliant texting, paging, on-call scheduling, hospital call centers and clinical alerting. Find your Spok(r) Solution today.
Customer Success Manager working to improve customer experience, relationships, and loyalty culminating in new business, contract renewals and service expansion. Work to resolve any current customer problems then move on to maximizing customer value and results! - Strategic/Key/Premium customer service and support - Resolve problems, manage issue escalations - Develop strong client relationships - Optimize products/services to meet client needs - Single point of contact for customer service - Identify new product ideas as "Voice of the Customer" - Guide process improvement opportunities Contact: Van Grotenhuis 612-250-3079 cell/text vangro@live.com Van’s Strengths Finder top results: •Achiever – drive to accomplish, stamina, productivity •Focus – prioritize, follow through, stay on track •Relator – engaged, friendship, one-on-one •Learner – drive to competence, can do, tackle new things •Ideation – Innovative, sees breakthrough new ideas
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