Digital Transformation and MarTech and CRM and Database and Loyalty
Southwest Airlines is an aviation company which provides low cost transportation facilities,flight status along with booking of hotels and rented cars through the official their website.
Experienced Digital Transformation Leader with 20+ years’ experience with #11 ranked company in FORTUNE’S list of World’s Most Admired Companies delivering outstanding results in technology solutions and Customer loyalty. Warrior’s Spirit Award: One of four Employees company wide (60K Employees) recognized annually for outstanding contributions to the company. A rare blend of strategy, technology, and business acumen leading to deliver best in class MarTech and digital solutions. Proven ability to create consensus across all levels of the organization and business units to improve Customer experience and personalization, maximize brand loyalty, and increase company profits. Proven track record to develop strong teams to execute against business objectives. Experienced leader building exceptional Employee engagement and culture. Leads efforts to deliver on the brand promise by providing digital leadership resulting in improved Customer experience and exceptional Customer loyalty. Proven ability to create consensus across all levels of the organization and business units to improve Customer experience, maximize brand loyalty, and increase company profits. Experienced Public Speaker: 2020 Teradata Webinar: Southwest Airlines: The Story of a Digital Transformation with a Heart of Data, 2019 Movable Ink Think Summit: Southwest Airlines’ use of Augmented Reality Technology, 2019 Southwest Airlines Annual Marketing Meeting: Be Intentional – A Southwest Story.