Senior Director Technology Service Management, Technical Services, and Enterprise Technology Operations
Southwest Airlines is an aviation company which provides low cost transportation facilities,flight status along with booking of hotels and rented cars through the official their website.
Robert Quintanilla Director, Service Management Southwest Airlines Technology Robert Quintanilla currently serves as Director of Service Management within Southwest Airlines’ Technology Department. In this role, Robert is responsible for providing direction and setting vision for Southwest’s Service Management Teams and ensuring a focus on continual improvement and maturation of Technology’s delivery services. Since building the Service Management function in 2014, Robert and his Teams have reduced Southwest’s number of technology major incidents as well as implemented a self-service portal for Employee’s to resolve technical issues. Robert joined Southwest in 1985 as a Ramp Agent in Dallas. He later transitioned to a Field Technician Supervisor role, leading the Morris Air and Southwest Airlines station integrations. In this role, Robert was part of a team that installed the first computers at Southwest, which allowed for the replacement of the traditional paper method to track flight information. Robert was later promoted into a Field Projects Manager position and played a key role in the build of Southwest’s current Corporate Headquarters building. In 2004, he was promoted to Director of Technology Field Support. Prior to joining Southwest Airlines, Robert worked at Smith Communications as a pager and two way radio repair technician. Robert earned an Associate Degree from the DeVry Institute of Technology in Dallas.
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