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Priscilla Quintanilla Email Address

abcdefghij@southwest.com

Job Title

Senior Director Technology Service Management, Technical Services, and Enterprise Technology Operations

Company
Southwest Airlines

Southwest Airlines is an aviation company which provides low cost transportation facilities,flight status along with booking of hotels and rented cars through the official their website.

Bio

Robert Quintanilla Director, Service Management Southwest Airlines Technology Robert Quintanilla currently serves as Director of Service Management within Southwest Airlines’ Technology Department. In this role, Robert is responsible for providing direction and setting vision for Southwest’s Service Management Teams and ensuring a focus on continual improvement and maturation of Technology’s delivery services. Since building the Service Management function in 2014, Robert and his Teams have reduced Southwest’s number of technology major incidents as well as implemented a self-service portal for Employee’s to resolve technical issues. Robert joined Southwest in 1985 as a Ramp Agent in Dallas. He later transitioned to a Field Technician Supervisor role, leading the Morris Air and Southwest Airlines station integrations. In this role, Robert was part of a team that installed the first computers at Southwest, which allowed for the replacement of the traditional paper method to track flight information. Robert was later promoted into a Field Projects Manager position and played a key role in the build of Southwest’s current Corporate Headquarters building. In 2004, he was promoted to Director of Technology Field Support. Prior to joining Southwest Airlines, Robert worked at Smith Communications as a pager and two way radio repair technician. Robert earned an Associate Degree from the DeVry Institute of Technology in Dallas.

Location
Lives in Albany.

Other people working at Southwest Airlines:

Justin JonesVice President Tech Ops Planning and Performance
G. KellyChairman, President, and Chief Executive Officer
Julie WeberVice President and Chief People Officer
Crussell********@southwest.com
Andy AllmannDirector of Promotions and Sports Marketing
Carole ElwellDigital Transformation and MarTech and CRM and Database and Loyalty
E. Nielsen********@southwest.com
Ryan GreenSenior Vice President and Chief Marketing Officer
D. Kimbrough**********@southwest.com
Lacey N.******@southwest.com
L. Howard*******@southwest.com
Andrew WattersonAssistant Manager
J. Poda*****@southwest.com
Joe Harris*******@southwest.com
L. Albright*********@southwest.com
Linda Rutherford**********@southwest.com
Ryan GreenSenior Vice President and Chief Marketing Officer
Carole ElwellDigital Transformation and MarTech and CRM and Database and Loyalty
Erika Linford**********@southwest.com
Kevin Krone******@southwest.com
David MitchellSupervisor
Anne MurraySenior Director of Marketing

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