Melanie Lang Email Address
@sixt.com
Executive Manager Customer Excitement and Processes
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- Voice of the Customer Expert - Customer Experience Management / Customer Journey - Customer Service - Customer Help Experience - Customer Self Service - Consumer Products / Digital customer journey - Customer Excitement / Satisfaction - Customer Feedback / Customer Survey - Market Research, benchmarking - Customer Value - Leadership - Project Management - Organization of events with employees or customers - Communication (Projects, Employees, Customers; all relevant internal or external Stakeholders) - Service Excellence - Business Operations Management - Quality Management, Quality Measurement & Quality Optimization, CIP - Complaint Management; Salesforce, Service Cloud - Process Management, Process Analysis, Process Design & Optimization - National & international Customer Services/Service Helpdesks - Business Process Outsourcing - Service Management, Service Consulting, Service Optimization - KPI Implementation, Development, Optimization - Coach and Trainer - Mystery Shopping, Branch Audits, ISO - Controlling
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