Michael Strupp Email Address

Information Technology Service Manager

SiteOne, Stronger Together, wholesale irrigation, outdoor lighting, nursery, pest control, landscape supplies, fertilizers, turf protection products, grass seed, turf care equipment, golf course accessories, John Deere Landscapes

Thanks for visiting! Please feel free to invite me to connect. IT Professional dedicated to improving IT Service Operations, Process Improvement, building and managing high-performing teams, and driving bottom-line growth in progressively responsible management roles. Strategic Problem Solver and Change Agent with demonstrated expertise spanning all areas of ITSM. Successful record of developing and improving IT Processes (ITIL), Service Desk improvement and stabilization. Adaptable and dependable leader who brings to enterprises deep-seated technical aptitude, global experience, and the verbal skillset to effectively communicate goals and strategies to stakeholders at all levels. KEY STRENGTHS ► Build trusting relationships at all levels of the organization; regionally and globally ► Ability to bring teams together and build consensus for solving problems ► Customer Focused; Understanding the Customer and delivering solutions ► Dedication to continually search out ways to improve ► Adapt to change both organizationally and technologically EDUCATION Bachelor of Science, Computer Information Systems (Cum Laude) DeVry University – Alpharetta, GA CERTIFICATIONS ITIL v3 Practitioner ITIL v3 Release, Control, & Validation ITIL v3 Operational Support & Analysis ITIL v3 Foundation AREAS of EXPERTISE: IT Service Management (ITSM), Team Leadership, Incident, Problem, and Change Management, Vendor Management, Knowledge Management, Help Desk Management, Escalation Management, Strategic Planning, Quality Assurance, Reporting & Technical Documentation, Project & Management, Budgeting, Training & Staff Development