Emma Woollon Email Address

Information Technology Director

Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government. Our customer-first

A Managing Consultant with an extensive background in the implementation of ERP technology at a Global level. Starting as a functional consultant, I became a specialist in Project Accounting, HCM and Time & Attendance modules of SAP until more recently where my focus has been on workforce optimisation by ClickSoftware (since 2010). This experience has created an incredibly strong foundation of knowledge which ensures I am able to carefully advise and interpret business requirements into practical and well thought out solutions. With a keen eye for detail, I am an enthusiastic and passionate Consultant, who is able to engage well and build strong relationships with clients. I believe I have a strong ability to bridge the divide between the technical and business end of solutions, doing so with patience and professionalism. I have had experience working on both sides of the customer/supplier fence, which ultimately adds a level of integrity to my overall ‘common-sense’ approach. Having worked for local authorities and public sector businesses, I have had exposure to a very diverse set of industries, which supports my ability to appreciate and understand the typical kinds of business challenges that might be faced when trying to optimise solutions against requirements. I have both led and been involved in projects of varying sizes in terms of complexity, timescale and geographical reach and am able to adapt very quickly to different styles of business, customer and end user to ensure maximum benefit is achieved within any team I am part of.