John T. Mcenaney Email Address

Managing People Projects and Process to Success and Continual Improvement and Cross Functional Leader and Problem Solver Mentor

Publicis.Sapient is purpose designed to address today's digital business transformation imperative, with a core belief that success comes at the intersection of company and customer

Experienced, customer focused IT Executive with strong leadership, planning, communications, and organizational skills. A proven ability to provide vision, innovation, and expertise needed to create effective and powerful companies by ensuring business strategies and technology capabilities are aligned. Expertise in end user support, infrastructure development, implementations, budgeting, and capital budgets. Previous background in consulting, project management, support services, and information security. Key areas I specialize in include: IT Operations • Strategic Planning • Governance and Policy • Business Continuity Co-Location • Solutions Development • Compliance • CRM • Process Improvement Data Warehousing • Change Management • Systems Deployment • Cost Control Budget Administration • Leadership • Long-term Planning • IT Security • Mentoring Desktop Support • Vendor Management • Contracts and Negotiations • Licensing Selected Achievements • Directed large international team of technology professionals across 4 continents supporting global user base and operational infrastructure • Turned around failing customer support team by designing and implementing a strategic improvement plan that created a platform for growth. Raised user satisfaction from 1.5 out of 5 to a 5. • Dramatically improved network performance while simultaneously reducing operational costs by $1million annually. Achieved 99.9+% uptime for core network services by implementing metric driven operational practices