Vice President, Customer Experience and Servicing
Saks Fifth Avenue is a retail store that specializes in superlative selling services and merchandise offerings.
A passionate leader with an entrepreneurial spirit, focus on transformation, innovation, and people (customers and employees): over 10 years of experience implementing internal and external facing applications serving 60+ million customers. Takes full ownership in product delivery from ideation to implementation, with tangible experience including, roadmap planning, financial impact, Program Management Office, business analysis, front-end and middleware delivery, and QA automation. Is customer experience obsessed, actively leverages lean product thinking, with quantitive (analytics) and qualitative (user research) insights.
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