Logo of River Island

Tim Macivor Email Address

abcdefghij@river-island.com

Job Title

Head of Digital Transformation

Company
River Island

River Island is a retail store that supplies textiles Items.

Bio

Over 20 years management experience in customer strategy development and execution focusing on transformational initiatives for retail, telecoms, broadcasting and financial services companies. Expertise in driving strategic, cultural and operational change throughout the entire customer lifecycle from research through to retention. Specialising in harnessing data and technology to deliver friction-free customer experiences across channels resulting in conversion uplift and cost reduction. Specialties: General management; customer experience; customer journey design; user experience design; business transformation; customer strategy development; ecommerce; analytically-driven trading; insight & voice of the customer; advocacy; operating model development; CRM; project & programme management; contact centre & operations; digital servicingPassionate about driving industry leading customer experiences that deliver significant and sustainable improvement across advocacy, sales, lifetime value and cost to serve.

Last University
University of Leeds
Location
Is based in Edinburgh, United Kingdom.

Other people working at River Island:

G Lister********@riverisland.com
V. Eveleigh**********@riverisland.com
Martin Goldstein**********@river-island.com
Faye RothBusiness Change and Programme Director
Michelle PuntaHuman Resources Director

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