Global Head, Digital, User Experience and Marketing Technology
Refinitiv is a provider of financial markets data and infrastructure.
Director of Digital/Online/eCommerce, experienced in defining the digital vision and strategy, managing the commercial and operational execution, and evolving the business through product development and change programmes, spanning both Sales and Service. I have a proven track record of setting up and leading high performing teams to deliver success, and I use my diverse digital background to influence and help organisations think differently, both Online and across channels. In 2016, I was personally recognised and selected to be part of the BIMA (British Interactive Media Association) Hot 100. In the same year, eir was awarded Best Digital Strategy at the Digital Media Awards, and the my eir app won multiple national and international awards. Specialties: Omnichannel, Multichannel, E-commerce, Sales, Self Service, eCare, Digital Strategy, IT, Business Development, Product Management, Digital Marketing (Affiliates, SEO, PPC, Mobile, Email), Customer & User Experience, Merchandising, Optimisation, Creative & Design, Development, Innovation and New Technologies, Project Management, Agile, Proposition Development, Channel & Contact Strategy, Trading, Forecasting, Roadmap Development, Treatment Strategies, Matrix Management, Business Case Creation, Webchat, Touch Screens & Video, Retail, Telecommunications (Telecoms), Media, Finance, Banking, Entertainment, B2C, B2B. Get in touch at Rich_863127@yahoo.co.uk.
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