Dustin Cheek Email Address

Chief Customer Experience Officer

Prime Therapeutics manages pharmacy benefits for health plans, employers and government programs including Medicare and Medicaid. It also processes claims and delivers medicine to members, offering clinical services for people with complex medical conditions.

Career Aspiration To effectively manage  a call center operational environment  in the customer service  industry in order to meet and exceed all managerial expectations with regards to profit and loss, production, service level, accessibility, customer facing time, average handled time, attrition, churn, and all sales close rates and revenue generation objectives.  To continuously develop and lead high performance teams and meet challenges with a positive, creative, assertive and professional approach Core Competencies Sales Strategy Lean Six Sigma Profit Enhancement Revenue Generation Workforce Management Presentations Quality Process Leadership Scheduling & Forecasting Profit & Loss Production Improvement Cost Reduction Program Management Employee Development Budget Control Statistical Analysis Workforce Optimization