Talent Development Manager
For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled customer service.
A graduate of Saint Mary's College with a degree in Business Administration/ Marketing. Education/Training: Development and facilitation of training and educational resources for client facing associates. Leadership and Management: Managed a team of client facing associates and was the primary resource for client satisfaction, retention and service recovery. Project Management: Managed short-term survey projects (6 mos. or less) for large/complex and smaller healthcare clients (over 80 per year). Writing: Process Documentation and Resource Development. Proposal and grant development/writing, ad copy for both traditional and new media outlets. Marketing: SEO, development of marketing plans, ad planning and buying, basic design principles.
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