Senior Product Development Manager
PacifiCorp Capital
My professional background includes 23 years experience in a call center environment, with 20 years spent with PacifiCorp’s customer service centers (18 years in a senior management position). I have had the opportunity to work for many managers with a variety of management styles and I feel I have successfully incorporated those positive values. My leadership style is to influence others, speak with impact, listen attentively, act strategically, engage and inspire, promote collaboration and teamwork, manage and improve processes, and make sound decisions. My professional experience has positioned me well and I have a deep understanding of both customer and employee desires. I also understand the technology and tools required to effectively and efficiently run a multi channel call center. These are skills I have acquired while leading teams in both the Portland and Salt Lake City Customer Contact Center.
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