Faith Faulder Email Address

Human Resources Operations Manager

At NGA Human Resources our mission is to make HR work better. We help organizations worldwide pioneer digital HR, master payroll, ensure compliance, unlock workforce data, and deliver best-in-class HR operations.\n\nAs a result, HR leaders can create better employee experiences, save money, and transform their organizations.\n\nWe enable our clients to become better employers by designing, deploying, maintaining and operating HR as a service. Our HR business process services cover workforce management, time and attendance, local and global payroll, talent administration, and people analytics. \n\nNGA Human Resources has been a leading provider of HR solutions for over 40 years. We are recognized as a driver of innovation in HR by leading market observers. Our 8,000 staff in 35 countries administer and reward 8 million employees in over 100 countries.\n\nWe have strategic alliances with HCM technology leaders including SAP, SuccessFactors, Workday and Oracle.\n\nWhat sets us apart is The NGA Advantage. It is a unique combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options.

A certified Green Belt - Lean Six Sigma. Implementation of HR Transformation Programmes across UK Delivery Centres.Focus on Cost reduction by improving Quality with the elimination of waste. Target driven to achieve business goals.Extensive background in HR Transactional Service Centre Delivery both in-house and with Outsourced Providers. l have implemented new clients from service transition and then delivered focused teams with high levels of employee and customer satisfaction. P&L management with experience in budgeting and activity based KPI/SLA reporting. Currently Leading an HR Shared Service Team comprising of Core HR Admin, HR Advsiers, Recruitment and Learning & Development Admin. . Specialties: Change Management and Operational Excellence. Service Delivery Management across HR, Recruitment and L&D Administration. Operational Standards, Implementing standard generic service models, Compliance, Governance and Reporting. Sales support on SME and LME bids. Implementing onshore and offshore delivery models.