Senior Director, Continuous Improvement
Formed in 1987, through a partnership among several Blue Cross(r) and Blue Shield(r) Plans, NASCO provides information technology solutions designed to ensure that Plan members' insurance claims are paid accurately and efficiently. NASCO's Plan customers benefit from an integrated claims processing system, a highly configurable membership solution, and a multitude of performance-based services designed to improve operational efficiencies and reduce costs. Having processed over 1 billion claims, the NASCO Processing System is unsurpassed in the market for reliability, flexibility, scalability and operational performance.
A seasoned professional with 25+ years of Customer Service experience developing strategies, business and technology solutions for customer service operations across several industries with a focus on the Healthcare industry for the last 12 years. In-depth knowledge and experience with process development and workflow improvements, delivery and roadmapping of large scale enterprise solutions, and alignment of business needs to technology (CRM systems, Telephony, AI Decisioning systems).
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