Craig Cross Email Address
@mrcooper.com
Vice President, Customer Experience
Largest non-bank mortgage servicer in the nation.
Past experience, successes and accomplishments are reflected in: • De novo lending group/channel launches and Consumer Direct channel management • Customer Experience framework creation & alignment with business unit goals • Employee Engagement focused on maximizing team potential promoting leadership, core values & trust • Continual process improvement in marketing, lead management, sales, fulfillment, digital solutions, • Internal & external surveys, analysis & actionable feedback • Customer retention & recapture • Strategic planning & analysis using business intelligence in administrative & operational management in • Product marketing and management (both loan programs and B2B software and web services
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