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I am a versatile manager with 20 years of progressive responsibility in program management with an emphasis on customer success and sales and marketing operations. High energy, organized, and creative individual who is able to adapt to new challenges, manage teams, and maintain a high work ethic under pressure. A talent for analyzing problems, identifying efficiencies and minimizing costs. Proven success in establishing and maintaining high-level, long-term relationships and partnerships that increase customer satisfaction and profitability. Strengths Finder: Developer, Strategic, Communication, Individualization & Empathy Myers Briggs: INFJ DISC Profile: Split C/S, Planner, Analyst Specialties: oStrategic Account Management oRelationship Management oCustomer Advocacy & Advisory oCustomer Retention & Satisfaction oSuccess Metrics & Evaluations oContract Renewals & Negotiations oProduct Feedback & Enhancements oCustomer Loyalty & Reference Programs oStrong Communications Skills oSales & Marketing Operations oeCommerce Operations
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