Donna C Arrechea Email Address

311 Director

Council District 5 is a government administration which located in Los Angeles, California.

12 Years Municipal Government Contact Center management experience developing and leading successful 311 Contact Center operations, handling all non-emergency City services via phone, email, social media, and mobile application communications.26 Years leadership experience leading Contact Center teams. Managing centers, training and motivating work force, implementing technology, creating policies and management reports, providing consulting services, outreach, and problem-solving.30 Years Contact Center technical experience. Implementing Contact Centers from the ground up. Installation and service of technology. Educating and consulting with users.Both Public and Private sector experience.My goal is always to continue my career development and life-long learning with a company that values creative ideas, hard work, and to have some fun while doing it!Specialties: Contact Center Operations - extensive experience in all aspects of Technical Support and Customer Service contact centers.Team Development - Contact Center training, coaching, and team building.Project Management - Participated in two successful CRM implementations - one as functional lead. Strong analytical, system administration, and technical background with telephone, voicemail, IVR, call recording, and reporting systems. Excellent Customer Service and and problem-solving skills.