Global Head Customer Success @ Google Cloud
Kony, Inc. is a mobile application development platform for building mobile, tablet, desktop, and kiosk applications.
An entrepreneurial executive with nearly 20 years experience in managing Customer Success multiple areas such as sales, delivery, product adoption, social collaboration, gamification, product and content marketing, curriculum development, business/financial/technical operations, mobile, and global P&L management within the enablement and adoption services arena (enterprise and cloud based software). An understanding of how customer success through Education, Support, Services and Customer Success can help to drive customer success which produces improved product adoption and renewals, create competitive differentiators for the company as well as drive revenue and industry leading margins. Motivational management style with a record of building and retaining highly motivated teams, successful in identifying opportunities for accelerated revenue and margin growth within a business, and the ability to leverage technology and innovations to drive added value to the customer, partner and the business. Industry Leadership demonstrated via being a founding member of the Education Practice within the Technology Services Industry Association (TSIA) and receiving invitations to speak at various US and International industry conferences. Thought Leadership recognized through industry recognition from organizations like CLO Magazine (Innovation Award), Brandon Hall (Social Learning Award), eLearning Magazine (Learning! 100 winner).
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