Peter Cross Email Address

Customer Experience Director

John Lewis Car Insurance offers flexible Car Insurance to suit you and your journeys, no matter how old you are, or what type of car you drive. If you're a frequent European traveller, we offer 90 days of European driving and also offer optional European Breakdown Cover. We also reward our careful drivers with a No Claims Discount of up to 75%. Our Car Insurance policy also includes Misfuelling Cover for when you're having a bad day and accidentally fill up with the wrong fuel. For further tips and advice, please see our quick guide (PDF).

"Eight years in charge of the customer experience at John Lewis and ten more as Mary Portas’ business partner, mean there are few who can match Peter's unique blend of consulting and practical experience and step so confidently into the future so as to ensure brands and organisations remain irresistible to their target consumers" We were looking for an inspirational leader with a ton of experience, who could inspire the team, illustrate the messages with compelling stories and energise everybody for the day. Peter exceeded our expectations and we would love to have him back for a future event. Adrian Last, CMO, ITV Studios "Portas's real success stems from her partnership with the international marketing genius Peter Cross" The Independent Peter moderated our session 'Creating the Perfect Consumer Experience' and couldn't have done a better job. Peter took the script and really made it his own, keeping the audience engaged throughout and had the speakers at ease with his warm and cheerful attitude. Alyssia Smith, Conference Content Manager Our audience loved his delivery. Along with a highly impressive background to draw upon, Peter is capable of speaking to a range of individuals and tailoring his approach to the audience at hand. I would not hesitate to invite Peter again to speak to the Spring and Autumn Fair audiences Niamh Stone, Senior Content Producer, Fashion & Retail – Hyve Group plc