Keith Child Email Address

Business Manager

Truck contract purchase, truck contract hire, commercial trucks, grafter trucks, urban trucks, forward trucks, dropside, trucks and easy shift trucks supplied and manufactured by Isuzu Trucks UK.

After a challenging but always exciting 16 years with Isuzu Truck (UK) Ltd, my career with this company has come to an end. When I first joined Isuzu in September 2000 the company had only been trading for four years. But already it had built a reputation for providing great customer service and in November 2000 it won the Daily Telegraph/Energis Award for customer service excellence within the small business category. As the new marketing director I was instrumental for ensuring that this accolade was understood and recognised throughout the entire commercial vehicle industry. The company's unique approach to customer service was soon branded Isuzu CARE and this still stands today. In 2004 I was part of the senior management team that successfully completed a management buy-out of the company from its then owner Lex Service Plc. In 2007 the company moved from a dilapidated property into a brand new, purpose-built, marketing/sales headquarters and training centre. In March 2013 the senior management team successfully negotiated the sale of the business to Isuzu Motors Ltd, Japan and I remained with the company for just over 3 years. During my time the dealer network grew from 20 to 60 and the brand's market share at 7.5 tonnes went from under 1% to just under 20%. I look forward to my next challenge.