Head of Contact Centre
Irwin Mitchell LLP is a law firm which offers An open & honest approach to law, clear & straightforward advice, total commitment to the clients.
A strategic senior leader with a proven track record of repeated exceptional performance. What's the key to my success........... surrounding myself with brilliant people, caring and listening to those brilliant people, empowering their voices to make change, adding in my 20 years of operational customer experience and having a passion for success for the firm I work on behalf. I'm a direct but respectful leader who ensures inclusivity and diversity by looking at the behaviours and potential of others and making decisions that are right for the whole business not just any area under my direct remit. With over a decade of financial regulatory experience and 20 years of management experience I am educated to a degree level. I have worked with two of the largest UK Banks a global BPO (working with a number of global brands) and a large legal practitioner leading senior leaders across a number of global locations. I have experience of creating and delivering large contact strategies including mobile fleets, hybrid working tools and digital and voice transformation.
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