Melissa Gaddis Email Address

Vice President of Customer Success

With a location in Portland, Ore., iovation is one of the leading companies that offers a range of devicebased fraud management services. It serves the online retailers and social networks, financial institutions, Internet gaming and payment processors. The company provides online fraud services that include theft identification, chargebacks and phishing.

Throughout my career, I have developed a reputation as an experienced professional with the ability to establish the overall vision and strategic plan for a Customer Success organization through a focus on increasing product adoption, leading a positive customer experience, and driving growth; skilled in developing a company-wide customer success program, which integrates processes, content, and data from stakeholder organizations. I am known to be a collaborative team-player with the capacity to lead customer success and enterprise teams within fast-paced, high-profile environments; able to simplify sophisticated issues to make them easily comprehensible for a broader audience. Perhaps most important, I am a resilient individual with strong management and people skills, personal values, and technical knowledge; able to standardize data collection and interventions for each point in the customer journey.